Shipping policy

Shipping Policy

Last Updated: 9/12/2025

Thank you for visiting and shopping at Grace Vibez. The following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within [1-2] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

• What is processing? This is the time it takes to prepare your order for shipment, including order confirmation, payment verification, packaging, and quality control.

2. Shipping Rates and Delivery Estimates

We offer the following shipping options at checkout. Shipping costs are calculated based on the weight of your items and the destination.

• Delivery estimates are provided by the carrier and are not guaranteed. Delays due to customs, weather, or carrier issues are outside of our control.

• We currently ship to: [List countries you ship to, e.g., the United States, Canada, and the United Kingdom]. We do not ship to P.O. boxes at this time.

3. Free Shipping

We are happy to offer FREE Standard Shipping on all orders over [e.g., $50] within [e.g., the contiguous United States]. The free shipping offer is automatically applied at checkout if your cart subtotal meets the requirement.

4. Do You Ship Internationally?

• Yes, we do! We are excited to ship to over 27 countries worldwide.

• Customers are responsible for any and all customs and import taxes that may be applied to their order. These fees are not collected by us at checkout and are paid directly to the shipping carrier upon delivery. We cannot predict what these charges will be, as they vary by country.

5. Order Tracking

You will receive a shipping confirmation email with a tracking number once your order has shipped. Please allow 24-48 hours for the tracking information to update in the carrier's system.

Click the tracking link in your email or visit the carrier's website to follow your package's journey.

6. Shipping Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect or invalid address provided by the customer.

If you realize you've made a mistake, please contact us immediately at [Your Customer Service Email] with your order number. If your order has not yet been processed, we may be able to update it. If it has already shipped, we cannot change the address.

7. Damaged or Lost Packages

a) Damaged During Shipping:
If your package arrives damaged, please take pictures of the box and the product and contact us at [Your Customer Service Email] within [e.g., 48 hours] of delivery. We will work with you and the shipping carrier to resolve the issue.

b) Lost In Transit:
If your tracking information shows that your package was delivered but you have not received it, please first check with neighbors or your local post office. If you are still unable to locate it, contact us within [e.g., 14 days] of the estimated delivery date, and we will initiate a trace with the carrier.

8. Contact Us

If you have any questions about our shipping policy, please don't hesitate to contact our customer service team at:

• Email: info@gracevibez.com

• Response Time: We strive to respond to all inquiries within [e.g., 24 business hours].